WhiteSand Gaming | Industry Articles

WhiteSand Tech Report 7/12/2010

WhiteSand Gaming

This is the second in our series of presenting new and interesting uses of technology in the casino-hotel-resort environment. This month we look at an example of technology vendors pushing features and functionality down to mobile, handheld devices.

Total Patron Value - The Search for the Holy Grail

WhiteSand Gaming

Saverio Scheri

Casinos do an excellent job of identifying, capturing and tracking information about their players. The challenge is to identify, capture and track information about customers not just players. Customers, unlike players, spend money throughout the entire resort that often goes untracked.

WhiteSand Tech Report 4/29/2010

WhiteSand Gaming

This is the first in a monthly look at products recently introduced to the market which we think may be of interest to our clients and friends in the industry. Over the past decade, hotel and resort operators have been trying to provide more and more automated, easy-to-use, in-room technology regarding environmental controls, room-service, concierge services, and property information.

The Changing Face of the IT Organization

WhiteSand Gaming

Saverio Scheri

Recent changes to the IT organization have mostly consisted of downsizing by eliminating redundancy or non-essential positions in order to save money. But more recent changes in technologies are requiring IT organizations to change the skill sets and organizational structure of their division instead of just staffing levels

The Future of Casino Technology

WhiteSand Gaming

There have been dramatic changes to the landscape of the gaming market within the last two years. There are just a few major gaming corporations controlling many of the casinos in Las Vegas and other jurisdictions in the US, and around the world.

Technology Investments in Asia

WhiteSand Gaming

International investment in the Macau gaming market is quite significant today and will continue to be in the near future as well. But Macau is just one of the markets that will be offering US style casinos and games.

Succession Planning for IT

WhiteSand Gaming

Being asked to create a succession plan is always an unsettling request, regardless of your position at work. In the IT depart- ment, it takes on an even more impending doom scenario because it is one of the few areas that really require more of a transition than other departments.

Prioritizing IT Projects

WhiteSand Gaming

While some industry suppliers are reacting to the changes in the gaming industry, others are claiming they are changing but seem to be talking and not acting, while some are not doing anything at all.

Partners in Progress

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WhiteSand Gaming

WhiteSand Consulting has an extensive history of providing quality consulting services to many tribal nations.The creation of the Tribal Gaming Consulting Practice allows WhiteSand to focus our experienced resources in this market.

Justifying Large-Scale Technology Projects

WhiteSand Gaming

Determining the return on investment for technology or information system projects is a standard requirement of managing IT departments. Like any other department in a casino hotel, it is important to be able to both qualify and quantify the spending for special projects.