Solutions

> Strategic IT Assessments

Aligning business objectives with IT initiatives is essential in a casino resort environment. A balanced vision results in an efficient use of the organization’s resources, which affects everything from revenue generation and customer service to cost-control and efficiency. In order to set and achieve goals, an organization must understand its starting point. The IT Assessment provides a snapshot of the current infrastructure and business applications to identify limitations or risks that could adversely affect current or future operations. As part of this effort, WhiteSand provides a strategic plan or “roadmap”, working with the client to set goals and develop a clear path to achieve those goals.

> Systems Integration Strategy

Modern casino resorts rely on an increasing number of mission-critical systems that collect and access data in distinct ways. These systems include casino, hotel, marketing, point-of-sale, retail, spa and others. In order to leverage data and functionality, as well as provide an efficient operating environment for the property, system integration is paramount. WhiteSand assists in developing an integrated infrastructure that includes the what, when, where and how of data integration:

• Application integration candidates
• Data element identification
• Timing of integration (batch or real-time)
• Data reference document that describes where data resides and how it can be accessed
• Project management of the integration effort

In addition, WhiteSand has worked with clients focused on large-scale data intensive projects, including business intelligence/data warehouse, that require integrated systems. Our associates can help clients define business requirements and develop realistic implementation plans.

> Application Package Selection

Acquiring software applications that meet the needs of a casino resort is an arduous task. Without the proper structure in place, the process can go astray resulting in a mismatch of client needs and application functionality. WhiteSand utilizes a formal methodology to ensure that any portfolio additions are appropriate to the meet current and future business needs of the operation. WhiteSand guides our clients through the process of defining business requirements, writing and issuing RFPs, scoring responses, negotiating terms, and preparing an implementation plan. When this type of approach is employed, the likelihood of success is dramatically improved.

> Project Management

WhiteSand consultants have successfully managed many large-scale IT projects related to ERP implementations, system integration and business intelligence projects, casino openings, acquisitions and major system conversions. Our consulting and direct operational experience provides WhiteSand with a unique perspective on casino related IT projects. We understand the distinct challenges that await and plan accordingly to mitigate any obstacles. WhiteSand has extensive experience managing large-scale implementations in a casino environment and completing these programs within the specified time, budget and scope.

WhiteSand provides outstanding project management with an emphasis on custom planning and resource management under an umbrella of constant communication.

> IT Department Organization, Staffing Levels, and Salaries

WhiteSand has substantial experience working with casino IT departments and understands the specialized reporting structures and employee skill sets required. Staff members are the most valuable asset of an IT organization and it is essential to employ individuals with skill sets that match the business’ current and future responsibilities and objectives. In addition, the organization must provide an appropriate reporting structure and corresponding salaries to ensure an efficient use of time, money and talent. WhiteSand works with clients to provide custom tailored analysis and recommendations that take into account the size and complexity of the casino resort organization, location, and business objectives.

> Pre-Opening IT Planning & Design

WhiteSand has played a key role in numerous casino and resort openings in jurisdictions around the world. The technology requirements of a new casino or expansion are changing continuously and require constant attention. WhiteSand works alongside property resources and key contractors to provide a broad spectrum of pre-opening and planning services including:

• Application Selection & Implementation
• Technology Infrastructure
• Audio/Video Requirements
• Surveillance & Security
• RF & Wireless Requirements
• IT Security
• Budgets & Capital Requirements
• Staffing & Organization
• Gaming Floor Layouts
• Low-voltage Requirements

> Technology Maintenance & Support Agreement Review

Organizations require numerous systems, purchased over a period of time, in order to efficiently operate their business. All of these require maintenance and support agreements which result in sizeable annual budget items. A good maintenance and support agreement not only ensures that the investment in computer technology is protected, but that it is also a solid investment in the ongoing development and enhancement of the products you rely upon in your businesses.

Many times software modules are implemented that are eventually phased out, replaced or in some cases, never used at all. Other systems, purchased from the same vendor, can be bundled into enterprise agreements, saving maintenance and support expense. WhiteSand has saved clients significant dollars by reviewing these agreements and eliminating waste, redundancy and identifying areas for consolidation.